Delivery Time
- Inside Dhaka: 2-3 days
- Outside Dhaka: 3-5 days
Order Confirmation
Once your order is confirmed, you will receive a confirmation SMS with the details of your purchase.
Exchange Policy
If there is any issue with your order, you can exchange the item at any of our 47 outlets across the country within 15 days of receiving the product. Please ensure that the item is in its original condition, with tags intact.
Refund Policy
Monetary refunds are not available. We appreciate your understanding.
Exclusions
Please note that items purchased at a discount or during special offers are not eligible for exchange.
Thank you for shopping with LuLu BD! Please get in touch with our customer service team if you have any questions or need further assistance.